Troubleshoot Duo Database Connections

• Make sure the users Internet password does not contain the special characters '%' or '@'.
• Have the user try their second method set at "Duo Authentication Settings", for example phone2.
• Confirm the user has an Oracle account on the database they are tying to connect to.
• Confirm the users “Duo” option is active with OIT.
• Reboot the smart phone if using 'Push'.
• Try entering Internet password and device in this format 'password,push' or 'password,phone'.

Additional Information

Duo Two Factor Authentication

Guide to Two-Factor Authentication

UMN Internet Account Options

Authenticating when using Oracle database tools such as Toad, SQL Developer, and SQL*Plus?